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Meta bank1/18/2024 They said they hadn't received any letter and that was the direction I should take. I called again in attempt to get higher on the supervisor scale and was belittled AGAIN by them saying they told me before that the account was closed completely and there was nothing they could do. I never received a response wthem at all. Box in Georgia and said they had no phone number for them nor did they have an email address-BULL! No way there isn't connection somehow with the bank that is over them! I did write a letter March 17 and 31. They gave me no satisfaction and referred me to a PO. I told them immoon the phone that I had a savings account in that account for approximately $1800.00 that I'd saved for a car. I had a direct deposit from social security coming within days/-which took 2 and a half weeks longer to get to me because they refused deposit. According to Spendwells policy (Meta bank) if the balance is negative the bank shuts the card down completely. I thought that amount was "on hold" for a transaction with Apple care. I am very unhappy with the service I received from Meta bank -"customer service" employees! I made a mistake and my account had a negative balance. It is not right and it needs to be stopped. This company is trying to rip me off, and if they are doing it to me than they are definitely doing it to other people. This behavior is absolutely uncalled for, unprofessional, and definitely not legal protocol. I hung up as it was clear I would not be getting anywhere else with him. ![]() I even mentioned that I would have somebody review the recorded call so that his boss would hear him refuse to give me the information and he said "that's fine" and said nothing else. I said ok and requested his boss's name and number and he refused to give it to me. He told me to call back during regular business hours and speak to his boss. I called customer service Sunday morning and I had to break down the math for him and explain even if Walmart didn't take the money right away, the money was still there for them later as I had not spent all of the money. I have never been able to overdraw it, if I try to make a purchase without the money it gets declined and end of story. I have never been able to overdraw this card as again, it's not that type of card and again I didn't spend all the money. No more purchases, the next day I call and my card was negative over one hundred dollars. I received my paycheck on Friday and made a purchase online at walrmat, I then went to pull some money off at the atm. I get my paychecks on a Metabank prepaid debit card, I have for almost 4 years now. They'd fix these issues and probably lose customers!!! I think if many of us would bring this matter to the attention of the BBB. Next They close my accounts and send 3 small checks, $1.65, $2.96, $3.60 WHAT THE *#$^&*!!? is this!!!, Later I called asking to be sent statement again a lady with broken english, said she'd have to verify my who i was ok, 1,000 questions, i had three cards the last one this year id forgotten the month,lol and she denied my request, next BBB. Later the Uber charges Ive never ridden an Uber. ![]() I followed the instructions given immediately drove to the Enterprise was advised of error, im about to lose my car even though im two payments behind this was it!!! Two weeks later my vehicle was repoed, Later my insurance replaced the $471 but the lost could have been avoided. July 26th there was a charge of $471 from an Enterprise rental, I hadnt authorized this charge, I had scheduled car payments set up, Mechanics bank contacted me, I was blown away immediately I called Metabank and pleaded to stop this payment wasn't authorized.
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